Privacy Policy

Ninks sells lash trays, lash adhesive and lash shampoo to lash technicians. This policy is maintained by Ninks and explains what personal information we collect, why we collect it and what you can do about it.

If you have any questions about this policy, contact us at hello@ninks.com.

When you place an order we collect your name, delivery and billing address, email address, phone number and the details of what you bought. Payment card details are entered on our checkout provider's secure pages — we never see or store full card numbers.

When you browse the site we collect limited technical information such as your device type, browser, approximate location and the pages you viewed. If you sign up to emails, we keep your email address and your marketing preference.

To take payment, fulfil and deliver your order, handle returns and exchanges, and answer your messages.

To keep records for tax and accounting, prevent fraud and keep the shop secure.

To send marketing emails where you have asked for them. You can unsubscribe at any time using the link in any email.

To understand how the site is used so we can improve the shop and the product range.

Our e-commerce and checkout platform, Shopify, which hosts the store's product, order and customer records and processes payments.

Delivery carriers, so your order can be shipped and tracked.

Email and analytics providers we use to send order updates and marketing, and to measure site usage.

Professional advisers and authorities where we are legally required to disclose information.

We do not sell your personal information.

Order and transaction records are kept for as long as tax and accounting rules require. Marketing contacts are kept until you unsubscribe or ask us to remove you. Support messages are kept while they are needed to resolve your query.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to us using it for marketing. Email hello@ninks.com and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the UK Information Commissioner's Office.

Our shop and checkout run over encrypted connections and access to customer records is limited to people who need it. No online service can be guaranteed to be completely secure, so please use a strong, unique password on any account you create.

We may update this policy as the shop changes. The current version is always the one published here.